Patient Experience Concierge & Scheduling Specialist

US Eye; Venice (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

US Eye in Florida is seeking a Patient Access Center Representative to be the first point of contact for the patient experience. You will assess patient needs, schedule appointments, and respond to inquiries from the public by phone.

This full-time, on-site position requires delivering courteous, accurate service in a high-volume call center while maintaining HIPAA compliance and collaborating with team members to ensure timely scheduling and high patient satisfaction.

Qualifications

• High school graduate with experience in customer service or call center.
• Tech-savvy, with proficiency in Office Suite and ability to learn software.
• Experience in a healthcare or contact center environment is valued.

Responsibilities

• Answers and triages incoming calls in a high-volume setting in a courteous and professional manner.
• Responds to incoming appointment requests via email and other channels.
• Schedules appointments accurately and assists referring physicians with scheduling.
• Gathers patient demographic, clinical and insurance information and enters it accurately.
• Maintains patient confidentiality and HIPAA compliance.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Office Suite

Job description

US Eye in Florida is seeking a Patient Access Center Representative to be the first point of contact for the patient experience. You will assess patient needs, schedule appointments, and respond to inquiries from the public by phone.

This full-time, on-site position requires delivering courteous, accurate service in a high-volume call center while maintaining HIPAA compliance and collaborating with team members to ensure timely scheduling and high patient satisfaction.