Patient Care Specialist - Front Desk & Scheduling (Naples)

US Eye; Naples (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401K Company Match

Medical and Dental Insurance

Vision Benefits

Flexible Spending Accounts

Pet Insurance

Disability Insurance

Life Insurance

Continuing Education

Paid Time Off

Job summary

US Eye, located in Naples, FL, is seeking a Patient Care Representative to be the friendly first and last contact for patients, ensuring a smooth visit.

Responsibilities include greeting patients, checking in, verifying information, printing schedules, handling walk-ins, and assisting with co-pays and forms.

Candidates should have a high school diploma, experience with Microsoft Office, and prior customer service experience; ability to multitask in a fast-paced setting is essential.

Qualifications

• High school diploma.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Must be able to work under pressure and respond to patient requests in a positive manner.

Responsibilities

• Greet and direct patients, visitors, and staff upon entry of the practice; monitor reception areas and provide assistance.
• Provide a pleasant, prompt check-in experience for all patients by verifying information and answering questions about forms.
• Print daily team/physician schedules from the appointment list for the day.
• Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as needed.
• Disseminate information using telephone systems and computer software as appropriate.
• Cross-check and update next-day charts according to the appointment schedule.
• Maintain an orderly workspace ensuring patient and staff safety and privacy.
• Complete appointment confirmation calls based on the schedule.
• Collect co-pays, non-covered service fees, and balances during check-out.
• Fill out essential reports and forms as requested; perform additional administrative tasks as needed.
• Demonstrate knowledge of materials, methods, instruments, and equipment; follow written and oral instructions.

Skills

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

US Eye, located in Naples, FL, is seeking a Patient Care Representative to be the friendly first and last contact for patients, ensuring a smooth visit.

Responsibilities include greeting patients, checking in, verifying information, printing schedules, handling walk-ins, and assisting with co-pays and forms.

Candidates should have a high school diploma, experience with Microsoft Office, and prior customer service experience; ability to multitask in a fast-paced setting is essential.