Compassionate Pediatric Patient Services Rep

University of Missouri Health Care; Columbia Township (MO); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Health, vision and dental insurance on

Paid time off and holidays

Retirement options with matching

Tuition assistance

Discounts on cell plans and more

Job summary

University of Missouri Health Care is seeking a Patient Service Representative to provide compassionate, collaborative support to patients and families. You will manage patient interactions, medical records, and front-desk operations on-site at University Hospital in Columbia, MO, contributing to a welcoming, efficient patient experience.

This role emphasizes guest relations, coordination with care teams, and accurate handling of demographics, insurance, and billing tasks in a fast-paced

Qualifications

• 6 months of frontline customer service experience.
• Guest relations duties and skills.
• Health care setting experience preferred.
• Familiarity with medical terminology preferred.

Responsibilities

• Collaborate with patients, families and staff to handle and resolve problems during visits; communicate delays to patients and departments.
• Greet, escort, answer phones, direct calls, and maintain waiting area and offices.

Skills

Frontline customer service

Guest relations

Education

High school diploma

Job description

University of Missouri Health Care is seeking a Patient Service Representative to provide compassionate, collaborative support to patients and families. You will manage patient interactions, medical records, and front-desk operations on-site at University Hospital in Columbia, MO, contributing to a welcoming, efficient patient experience.

This role emphasizes guest relations, coordination with care teams, and accurate handling of demographics, insurance, and billing tasks in a fast-paced