Patient Access Specialist - On-Site Care & Weekend Bonus

University of Missouri Health Care; Columbia Township (MO); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement options

Tuition assistance

Job summary

MU Health Care is seeking a Patient Service Representative to be the friendly face patients encounter, greeting, assisting with scheduling, and ensuring comfort while maintaining accurate medical records. This on-site role supports the Patient Access - Boonville Urgent Care team and operates during hours of operation, seven days a week.

You will handle check‑in/check‑out, insurance verification, and use of systems like IDX/GE and Cerner.

Qualifications

• High school diploma or equivalent.
• Six months frontline customer service experience.

Responsibilities

• Greet and assist patients and families, escort as needed, and answer the phone; direct calls to appropriate areas.
• Maintain waiting room and reception area; ensure clean, organized spaces.
• Verify patient demographics and insurance; manage copays and prepare billing documents.
• Process patient check‑in/check‑out, appointments, and referrals using practice systems.

Skills

Customer service

Guest relations

Phone etiquette

Problem solving

Education

High school diploma

Job description

MU Health Care is seeking a Patient Service Representative to be the friendly face patients encounter, greeting, assisting with scheduling, and ensuring comfort while maintaining accurate medical records. This on-site role supports the Patient Access - Boonville Urgent Care team and operates during hours of operation, seven days a week.

You will handle check‑in/check‑out, insurance verification, and use of systems like IDX/GE and Cerner.