MedSpa Patient Experience Concierge

Weiler Plastic Surgery Group; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Weiler Plastic Surgery Group is seeking a Patient Experience Coordinator to be the first point of contact for patients and visitors, setting a warm, professional tone for the medspa and healthcare experience. You will handle front-desk duties, scheduling, billing inquiries, and concierge services with an emphasis on empathy and clear communication.

The role requires strong interpersonal skills, experience in medical or hospitality settings, and the ability to multitask in a fast-paced

Qualifications

• High school diploma or equivalent (required).
• 1–2+ years of experience in a medical office or hospitality/customer service role (preferred).
• 1–2 years of aesthetic and/or medspa experience (preferred).
• Strong interpersonal, communication, and problem‑solving skills.
• Familiarity with EMR systems and Google.
• Ability to multitask in a fast-paced environment with grace and efficiency.

Responsibilities

• Greet patients and visitors warmly, creating a professional first impression.
• Efficiently check patients in and out.
• Answer multi-line phone systems with courtesy and concierge service.
• Schedule, confirm, and reschedule appointments as requested.
• Provide information and support related to clinic services, policies, and procedures.
• Deliver high-touch, concierge-style service tailored to patient needs and concerns.
• Address patient questions or issues, escalating to staff when necessary.
• Maintain a calm, compassionate, and solution-oriented approach in all interactions.
• Ensure accurate and timely documentation in the EMR.
• Assist with managing waiting room flow and communication between staff.
• Perform general clerical tasks including scanning, attaching paperwork, faxing, and mail handling.
• Process payments, including balances, rewards programs and 3rd party payment plans.
• Explain and enroll patients in rewards programs and promotions.
• Assist patients in understanding their financial responsibilities and payment options.
• Troubleshoot billing concerns with clarity and care.
• Keep knowledge of pricing, promotions, financial policies, and offerings updated.

Skills

Interpersonal skills

Communication

Problem solving

Multitasking

Customer service

Education

High School Diploma

Tools

EMR systems

Google apps

Job description

Weiler Plastic Surgery Group is seeking a Patient Experience Coordinator to be the first point of contact for patients and visitors, setting a warm, professional tone for the medspa and healthcare experience. You will handle front-desk duties, scheduling, billing inquiries, and concierge services with an emphasis on empathy and clear communication.

The role requires strong interpersonal skills, experience in medical or hospitality settings, and the ability to multitask in a fast-paced