Client Experience Coordinator — Elevate Patient Care

Cosmetic Skin & Laser Center|RegenCen; Grand Rapids (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical/Health Insurance

401k with company match

2 weeks paid time off

Exclusive team access to treatments at

Job summary

Center for Aesthetics and Plastic Surgery|RegenCen in Grand Rapids, MI is seeking a Client Coordinator to be the first impression for patients, guiding them through check-in/out, scheduling needs, and ensuring a seamless, welcoming experience.

The ideal candidate brings warmth, professionalism, and strong communication skills; prior medspa or medical office experience is a plus but not required. Join a 25-year-old company dedicated to aesthetics and longevity medicine.

Qualifications

• Customer service, sales, hospitality, or medical office experience
• Strong computer and scheduling system skills
• A positive, proactive approach and desire to learn
• Prior medspa or medical office experience is a plus, but not required

Responsibilities

• Welcome every patient with professionalism and genuine connection
• Manage check-in, scheduling, and check-out with efficiency and accuracy
• Support patients with clear communication and helpful guidance
• Process payments and explain service options when needed
• Maintain a polished, organized office environment
• Assist with office coordination and administrative tasks
• Flag any operational or building concerns to leadership

Skills

Customer service

Scheduling

Communication

Medical office experience

Job description

Center for Aesthetics and Plastic Surgery|RegenCen in Grand Rapids, MI is seeking a Client Coordinator to be the first impression for patients, guiding them through check-in/out, scheduling needs, and ensuring a seamless, welcoming experience.

The ideal candidate brings warmth, professionalism, and strong communication skills; prior medspa or medical office experience is a plus but not required. Join a 25-year-old company dedicated to aesthetics and longevity medicine.