Aesthetic Patient Concierge — Growth & Impact

Cosmetic Skin & Laser Center; Grand Rapids (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

401k with company match

2 weeks paid time off

Bonus eligibility

Job summary

Center for Aesthetics and Plastic Surgery|RegenCen in Grand Rapids, MI is seeking a Client Coordinator to be the welcoming first contact for patients, guiding them through check-in and check-out, supporting scheduling, and answering questions to create a seamless, inviting experience.

The ideal candidate communicates clearly, provides friendly service, and excels at multitasking in a fast-paced medical office.

Qualifications

• Customer service, hospitality, or medical office experience.
• Strong computer and scheduling system skills.
• Positive, proactive approach and a desire to learn.
• Prior medspa or medical office experience is a plus, but not required.

Responsibilities

• Welcome every patient with professionalism and genuine connection.
• Manage check-in, scheduling, and check-out with efficiency and accuracy.
• Support patients with clear communication and helpful guidance.
• Process payments and explain service options when needed.
• Maintain a polished, organized office environment.
• Flag any operational or building concerns to leadership.

Skills

Customer service

Communication

Hospitality

Organizational skills

People skills

Team-player

Tools

Scheduling software

Job description

Center for Aesthetics and Plastic Surgery|RegenCen in Grand Rapids, MI is seeking a Client Coordinator to be the welcoming first contact for patients, guiding them through check-in and check-out, supporting scheduling, and answering questions to create a seamless, inviting experience.

The ideal candidate communicates clearly, provides friendly service, and excels at multitasking in a fast-paced medical office.