MedSpa Patient Experience Concierge

Weiler Plastic Surgery Group; Covington (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Weiler Plastic Surgery Group in Covington, LA seeks a Patient Experience Coordinator to be the first contact for patients and visitors, delivering a welcoming medspa and healthcare experience. You will handle phones, scheduling, check-ins, and patient information with empathy and professionalism.

The role emphasizes clear communication, precise EMR documentation, payment processing, and safeguarding confidentiality while guiding patients through financial options and promotions.

Qualifications

• High school diploma or equivalent (required).
• 1–2 years experience in medical office or hospitality/service roles preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Greet patients and visitors, delivering a warm, professional first impression.
• Check patients in and out accurately and efficiently.
• Answer multi-line phone systems with courtesy and concierge service.
• Schedule, confirm, and reschedule appointments.
• Explain clinic policies and services to patients.
• Provide high-touch, concierge-style service to support satisfaction.
• Document interactions accurately in the EMR.
• Assist with payments and explanations of financial responsibilities.

Skills

Strong communication

Customer service

Multitasking

Professionalism

Empathy

Education

High school diploma or equivalent

Tools

EMR systems

Google

Job description

Weiler Plastic Surgery Group in Covington, LA seeks a Patient Experience Coordinator to be the first contact for patients and visitors, delivering a welcoming medspa and healthcare experience. You will handle phones, scheduling, check-ins, and patient information with empathy and professionalism.

The role emphasizes clear communication, precise EMR documentation, payment processing, and safeguarding confidentiality while guiding patients through financial options and promotions.