Patient Experience Concierge - Medical Front Desk Scheduling

Murfreesboro Medical Clinic; Murfreesboro (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

Murfreesboro Medical Clinic & SurgiCenter (MMC) seeks a Patient Experience Associate to provide front-line support and exceptional service to patients and care teams. You will assist with check-in, scheduling, and check-out, ensuring a smooth patient journey through collaborative teamwork and accurate data handling.

We value compassionate communication, the ability to multitask in a busy clinic, and adherence to policies.

Qualifications

• High School diploma or equivalent required; healthcare or customer service experience preferred.
• Strong customer service, communication, and interpersonal skills essential.
• Ability to manage multiple tasks in a fast-paced clinic environment.

Responsibilities

• Greet patients and visitors, delivering courteous, professional service.
• Schedule, confirm, reschedule, and coordinate patient appointments with accurate provider schedules.
• Assist patients with check-in/check-out and onboard them into electronic intake tools.
• Screen and route calls, collect demographic and insurance data, and support billing processes.
• Maintain HIPAA compliance and balance cash handling when applicable.

Skills

Customer service

Interpersonal skills

Effective communication

Multi-tasking

Calm under pressure

Office software

Education

High School diploma or equivalent

Tools

Electronic intake systems

Job description

Murfreesboro Medical Clinic & SurgiCenter (MMC) seeks a Patient Experience Associate to provide front-line support and exceptional service to patients and care teams. You will assist with check-in, scheduling, and check-out, ensuring a smooth patient journey through collaborative teamwork and accurate data handling.

We value compassionate communication, the ability to multitask in a busy clinic, and adherence to policies.