Patient Experience Specialist

Murfreesboro Medical Clinic

Murfreesboro (TN)

On-site

USD 21,000 - 28,000

Full time

6 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Murfresboro Medical Clinic is seeking a Patient Experience Associate to deliver outstanding front-line support across the patient journey. You will check in patients, assist with scheduling, and ensure a positive, efficient experience.

The role emphasizes teamwork, accuracy in registration, and courteous service in a busy clinic. MMC offers comprehensive benefits and opportunities to grow within a physician-owned, multi-specialty practice.

Qualifications

High School diploma or equivalent.
Healthcare or customer service experience preferred.
Excellent interpersonal skills.

Responsibilities

Greet patients, visitors, and calls in a courteous, professional, and timely manner.
Provide prompt, efficient, and compassionate service to ensure an exceptional patient experience.
Schedule, confirm, reschedule, and coordinate patient appointments with accurate provider schedules.
Assist patients with check-in and onboarding using electronic intake tools.
Screen and route calls, messages, and inquiries to appropriate staff in a timely manner.
Collect and verify demographic, insurance, and referral information for accurate registration and billing.
Prepare and process patient forms, visit documentation, and related administrative materials.
Collect co-payments, deductibles, and outstanding balances and process payments, receipts, and daily deposits.
Maintain proper cash handling procedures and balance transactions daily.
Support daily clinic operations through administrative tasks, email communication, and general office upkeep.
Collaborate with clinical and non-clinical staff to ensure efficient patient flow and operations.
Adhere to HIPAA, OSHA, and organizational policies while demonstrating teamwork.