Warm OB/GYN Front Desk & Patient Experience Specialist

Murfreesboro Medical Clinic; Murfreesboro (TN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability coverage

401(k) with company match

Gym membership reimbursement

Wellness programs

Job summary

MMC Murfreesboro Medical Clinic is seeking a Patient Experience Associate to deliver exceptional front-line service, guiding patients through check-in, scheduling, and check-out while supporting care teams. You will play a key role in ensuring a smooth patient journey with courteous service and accurate data handling.

The role emphasizes teamwork, HIPAA compliance, and proficiency with office technology in a busy clinical environment in Murfreesboro, TN.

Qualifications

• Experience in healthcare or customer service preferred.
• Strong customer service and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Greet patients and visitors professionally and promptly.
• Schedule and coordinate patient appointments with accurate provider schedules.
• Assist with check-in, onboarding, and intake processes using electronic tools.
• Screen and route calls, messages, and inquiries to staff.
• Collect and verify demographics, insurance, and referral data.
• Prepare patient forms and documentation.
• Process payments, co-pays, and daily deposits with accuracy.
• Maintain cash handling procedures and balance transactions.
• Support daily clinic operations and office upkeep.
• Collaborate with clinical and non-clinical staff to ensure smooth patient flow.
• Adhere to HIPAA, OSHA and organizational policies; maintain confidentiality.

Skills

Customer service

Interpersonal skills

Communication

Multi-tasking

Teamwork

Attention to detail

Education

High School diploma or equivalent

Tools

Computer systems

Job description

MMC Murfreesboro Medical Clinic is seeking a Patient Experience Associate to deliver exceptional front-line service, guiding patients through check-in, scheduling, and check-out while supporting care teams. You will play a key role in ensuring a smooth patient journey with courteous service and accurate data handling.

The role emphasizes teamwork, HIPAA compliance, and proficiency with office technology in a busy clinical environment in Murfreesboro, TN.