Medical Front Desk Agent – Patient Concierge

Suncoast Community Health Centers Inc.; Palm River-Clair Mel (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Suncoast Community Health Centers Inc. is seeking a Receptionist to greet patients and visitors, guide them to services, and provide information on registration procedures. You will screen calls, take messages, and assist the front office while maintaining medical records in a fast-paced environment.

The role requires strong communication, customer service, and organizational skills, with the ability to handle multiple tasks and deadlines. Some travel to centers may be necessary.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.

Responsibilities

• Greet patients and visitors, determine their needs and guide them to the appropriate areas for service.
• Inform patients about registration procedures and the services provided.
• Provide information to patients, answer questions and hand out forms, surveys, pick-up/drop off area for paperwork/referrals; expedite request for medical records.
• Answer and screen incoming phone calls and transfer them to appropriate extensions.
• Take messages when unable to transfer phone calls and handle as per specific instructions.
• Log all incoming mail and maintain all medical records according to policy
• Serve as a liaison between front office and other departments.
• Assist front office department, as needed
• Perform additional tasks as needed to support the centers.

Skills

Communication

Customer Service

Organization

Time Management

Multitasking

Microsoft Office

Education

High School Diploma

Job description

Suncoast Community Health Centers Inc. is seeking a Receptionist to greet patients and visitors, guide them to services, and provide information on registration procedures. You will screen calls, take messages, and assist the front office while maintaining medical records in a fast-paced environment.

The role requires strong communication, customer service, and organizational skills, with the ability to handle multiple tasks and deadlines. Some travel to centers may be necessary.