Patient Experience Concierge & Intake Coordinator

St. Louis South Oral Surgery; Sunset Hills (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Full-time

Job summary

St. Louis South Oral Surgery is seeking a friendly, organized Front Desk Receptionist to greet patients, manage check-in, and coordinate appointments across multiple Missouri locations.

You'll work in a patient-centered environment, collaborating with clinical and billing teams to ensure smooth flow. Responsibilities include handling phone calls, verifying information, guiding patients through electronic forms, and maintaining confidentiality in the EMR/EHR system.

Qualifications

• High school diploma or equivalent is required.
• Prior dental or hospitality experience is preferred, but training will be provided for the right candidate.
• Experience with EMR/EHR and dental/medical office software is a plus.

Responsibilities

• Greet and check in patients; collect paperwork and ensure information is complete and accurate.
• Answer phone calls; schedule and confirm appointments; manage calendars for multiple providers and locations.
• Guide patients through electronic registration, insurance verification and forms; ensure smooth intake flow.
• Communicate effectively with clinical and billing teams to ensure a smooth patient flow.
• Provide exceptional customer service with professionalism and empathy.

Skills

Customer service

Scheduling

Communication

Multitasking

Confidentiality

Education

High school diploma

Tools

EMR/EHR software

Dental office software

Electronic scheduling systems

Job description

St. Louis South Oral Surgery is seeking a friendly, organized Front Desk Receptionist to greet patients, manage check-in, and coordinate appointments across multiple Missouri locations.

You'll work in a patient-centered environment, collaborating with clinical and billing teams to ensure smooth flow. Responsibilities include handling phone calls, verifying information, guiding patients through electronic forms, and maintaining confidentiality in the EMR/EHR system.