Receptionist/Patient Intake Coordinator

St. Louis South Oral Surgery; Sunset Hills (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Full-time

Job summary

St. Louis South Oral Surgery is seeking a friendly, organized Front Desk Receptionist to greet patients, manage check-in, and coordinate appointments across multiple Missouri locations.

You'll work in a patient-centered environment, collaborating with clinical and billing teams to ensure smooth flow. Responsibilities include handling phone calls, verifying information, guiding patients through electronic forms, and maintaining confidentiality in the EMR/EHR system.

Qualifications

• High school diploma or equivalent is required.
• Prior dental or hospitality experience is preferred, but training will be provided for the right candidate.
• Experience with EMR/EHR and dental/medical office software is a plus.

Responsibilities

• Greet and check in patients; collect paperwork and ensure information is complete and accurate.
• Answer phone calls; schedule and confirm appointments; manage calendars for multiple providers and locations.
• Guide patients through electronic registration, insurance verification and forms; ensure smooth intake flow.
• Communicate effectively with clinical and billing teams to ensure a smooth patient flow.
• Provide exceptional customer service with professionalism and empathy.

Skills

Customer service

Scheduling

Communication

Multitasking

Confidentiality

Education

High school diploma

Tools

EMR/EHR software

Dental office software

Electronic scheduling systems

Job description

Who We Are:

Our practice is founded on a purpose driven commitment to delivering exceptional oral and maxillofacial care to every patient, blending advanced surgical techniques with modern technology to achieve outstanding outcomes. We are process focused, utilizing a structured, patient – centered environment that ensures quality, support and consistency for both adults and children.

We are a growth seeking team, continuously integrating the latest advancements in oral surgery to provide superior care. Our approach is deeply humanitarian centered on compassionate teamwork and prioritizing the wellbeing and comfort of all who walk through our doors. Ultimately, we are missionaries in our dedication to serve the community, striving to make a meaningful, positive impact on the health and lives of our patients through every interaction and procedure.

Do you find Fulfillment in?

• Welcoming and assisting patients from the moment they arrive.
• Creating a calm, professional, and friendly first impression.
• Managing schedules and coordination appointments efficiently.
• Communicating clearly and compassionately with patients, families, and team members.
• Multitasking and staying organized in a fast-paced setting.
• Problem-solving and handling challenges with a positive attitude.
• Taking ownership and following through on details to ensure nothing is missed.

Primary Responsibilities:

Patient Reception:

• Greet and check in patients, collect paperwork, and ensure all information is complete and accurate.

Phone and Scheduling:

• Answer phone calls, schedule and confirm appointments, manage calendars for multiple providers and locations.

Patient intake

• Guide patients through electronic registration, insurance verification, consent forms and medical/dental history forms.

Coordination

• Communicate effectively with clinical and billing teams to ensure a smooth patient flow.

Customer service

• Address any questions, concerns and special request with professionalism and empathy.

Records Management

• Scan, file, and update patient records in the electronic health record system, maintaining strict confidentiality.

Facility Support

• Help keep the reception area and waiting room neat and welcoming.

Education:

• High school diploma or equivalent (Required).

Experience:

• Prior dental, or hospitality experience preferred, but we’re willing to train the right candidate!
• Comfort with patient care, electronic scheduling systems, EMR/EHR, or dental/medical office software is a plus.

Other Details:

Competitive Salary

Full time

Job Locations-

Must be able to travel to each location:

• 9911 Kennerly Rd. Ste E, St. Louis, MO 63128.
• 1155 E Gannon Dr. , Festus, MO 63128.
• 456 N New Ballas Rd., Suite 249, Creve Coeur, MO 63141.

Be the face and heart of our practice - where your warmth, organization, and attention to detail make all the difference!