Patient Concierge & Guest Support Specialist

Boston Medical Center; Boston (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Boston Medical Center is seeking a Guest Support Services representative to greet patients and visitors, answer phones, and direct calls from the Information desks. The role involves providing passes, escorting visitors, and using EPIC to access patient information while maintaining confidentiality.

The position requires 1–2 years of experience, strong communication skills, and the ability to handle high-priority calls, with a full-time schedule 10am–6:30pm, Monday through Friday, including

Qualifications

• Requires ability to greet visitors and answer inquiries with professionalism.
• Strong communication and interpersonal skills for teamwork and public interactions.
• Proficiency in data entry and using hospital computer systems.

Responsibilities

• Answers telephones and greets patients and visitors in a professional manner.
• Transfers calls to appropriate departments and provides room information.
• Issues visitor passes and escorts visitors as required, maintaining patient privacy.
• Uses EPIC and paging directories to access necessary information.
• Rotates desk assignments and handles high-priority calls and emergencies.
• Maintains a clean, organized work area and reports safety concerns.

Skills

Customer service

Telephone etiquette

Data entry

Communication skills

Education

High School diploma

Tools

EPIC system

Employee Paging Directory

Job description

Boston Medical Center is seeking a Guest Support Services representative to greet patients and visitors, answer phones, and direct calls from the Information desks. The role involves providing passes, escorting visitors, and using EPIC to access patient information while maintaining confidentiality.

The position requires 1–2 years of experience, strong communication skills, and the ability to handle high-priority calls, with a full-time schedule 10am–6:30pm, Monday through Friday, including