Guest Support Specialist - Front Desk & Information Desk

Boston Medical Center; Boston (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid time off

403(b) retirement savings matches

Job summary

Boston Medical Center is seeking a Guest Support Services representative to greet patients and visitors, answer calls, and provide general information about the hospital. This role requires discretion with patient information and the ability to navigate EPIC and paging directories to direct inquiries.

The position is full-time, Monday through Friday, 10:00 AM to 6:30 PM, with rotating holidays. A high school diploma and 1–2 years of related experience are preferred, and the team emphasizes

Qualifications

• Greet patients and visitors professionally.
• Answer and transfer telephone calls.
• Provide information about the hospital to the public.
• Maintain patient confidentiality and HIPAA compliance.

Responsibilities

• Answer telephones and greet patients/visitors.
• Transfer calls and assist with outgoing calls as needed.
• Locate admitted patients in the system and provide visitor passes.
• Issue ED visitor passes and escort to Emergency Room when required.
• Communicate with staff to obtain approvals for passes and access.
• Use EPIC and paging directory to direct patients and visitors.
• Maintain confidentiality of patient information.
• Perform information/reception duties and rotate desk assignments.
• Respond to emergency and time-sensitive calls promptly.

Skills

Customer service

Communication

Professionalism

Education

High School diploma

Tools

EPIC

Employee Paging Directory

Job description

Boston Medical Center is seeking a Guest Support Services representative to greet patients and visitors, answer calls, and provide general information about the hospital. This role requires discretion with patient information and the ability to navigate EPIC and paging directories to direct inquiries.

The position is full-time, Monday through Friday, 10:00 AM to 6:30 PM, with rotating holidays. A high school diploma and 1–2 years of related experience are preferred, and the team emphasizes