Patient Experience Concierge | Front Desk & Scheduling

RadNet, Inc.; Dover (DE); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Free imaging services for employee and

family

Job summary

RadNet, Inc. in Dover, Delaware seeks a Patient Service Representative to greet patients, verify insurance and collect information, and ensure accurate documentation in a fast-paced radiology setting.

You will schedule appointments, coordinate with back-office staff, safeguard patient information, and provide world-class customer service while maintaining professional demeanor and respect for patient boundaries.

Qualifications

• High School Diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service; radiology office preferred.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Verify insurance information, collect signatures, and ensure documentation accuracy.
• Collect co-pays and fees.
• Answer or transfer incoming calls.
• Schedule, reschedule or cancel appointments and notify staff of changes.
• Provide orientation for prep and safety protocols; direct to facilities as needed.
• Coordinate with back-office staff for timely care.
• Safeguard patient information and on-site medications per policy.
• Respect company property and patient privacy; maintain professional behavior.
• Interact empathetically with patients, families and coworkers.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Medical terminology

Education

High School Diploma or GED

Job description

RadNet, Inc. in Dover, Delaware seeks a Patient Service Representative to greet patients, verify insurance and collect information, and ensure accurate documentation in a fast-paced radiology setting.

You will schedule appointments, coordinate with back-office staff, safeguard patient information, and provide world-class customer service while maintaining professional demeanor and respect for patient boundaries.