Patient Experience Concierge — Front Desk (Healthcare)

prenuvo; Saint Petersburg (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Prenuvo in St. Petersburg, FL is seeking a Patient Liaison to be the welcoming face of our clinic. This on-site role supports patients from arrival through registration and scheduling, coordinating with providers and staff to ensure a seamless experience.

Ideal candidates have at least 1 year in customer service, with a compassionate mindset and strong attention to detail. Flexibility to cover varied hours including weekdays and weekends is important for our clinic operations.

Qualifications

• Experience: At least 1+ year in customer service, preferably in healthcare or related field.
• Strong interpersonal and communication skills are required.
• Ability to stay organized and handle multiple tasks in a fast-paced environment.

Responsibilities

• Front Desk Responsibilities: Check-in/check-out, welcome patients, verify identity and documentation, assist with registrations and intake forms, manage scheduling and cancellations.
• Communication and Coordination: Liaise between patients, providers, technologists, and clinical staff; keep front desk organized and efficient.
• Customer Service Excellence: Address patient concerns with empathy, encourage feedback, and maintain a positive clinic experience.

Skills

Customer service

Communication skills

Patient care

Team player

Flexibility

Job description

Prenuvo in St. Petersburg, FL is seeking a Patient Liaison to be the welcoming face of our clinic. This on-site role supports patients from arrival through registration and scheduling, coordinating with providers and staff to ensure a seamless experience.

Ideal candidates have at least 1 year in customer service, with a compassionate mindset and strong attention to detail. Flexibility to cover varied hours including weekdays and weekends is important for our clinic operations.