Patient Liaison

prenuvo; Saint Petersburg (FL); Presencial; USD 30.000 - 42.000; Jornada completa

Descripción de la vacante

Prenuvo in St. Petersburg, FL is seeking a Patient Liaison to be the welcoming face of our clinic. This on-site role supports patients from arrival through registration and scheduling, coordinating with providers and staff to ensure a seamless experience.

Ideal candidates have at least 1 year in customer service, with a compassionate mindset and strong attention to detail. Flexibility to cover varied hours including weekdays and weekends is important for our clinic operations.

Formación

• Experience: At least 1+ year in customer service, preferably in healthcare or related field.
• Strong interpersonal and communication skills are required.
• Ability to stay organized and handle multiple tasks in a fast-paced environment.

Responsabilidades

• Front Desk Responsibilities: Check-in/check-out, welcome patients, verify identity and documentation, assist with registrations and intake forms, manage scheduling and cancellations.
• Communication and Coordination: Liaise between patients, providers, technologists, and clinical staff; keep front desk organized and efficient.
• Customer Service Excellence: Address patient concerns with empathy, encourage feedback, and maintain a positive clinic experience.

Conocimientos

Customer service

Communication skills

Patient care

Team player

Flexibility

Descripción del empleo

About Us

At Prenuvo , we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient‑centric experience across our domestic and global clinics, have allowed us to lead the change against "we caught it too late again".

We are looking for a Patient Liaison to join our incredible team at our St. Petersburg, Florida clinic located at 139 2nd Ave N, St Petersburg, FL 33701 . As our patients walk into the clinic, you will be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail.

Our clinics are open up to seven (7) days a week, and the role may require a flexible schedule, including weekdays, weeknights, and weekends. As this is an on‑site position, candidates must also be available to cover shifts within a 45‑minute notice, when needed.

This role does not provide visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship for a work visa (current or future).

Help reshape the world through proactive healthcare while working with cutting‑edge technology and high performing teams with deep expertise - join us to make a difference in people's lives!

What You'll Do

Front Desk Responsibilities

• Patient Check-In, Registration, and Check Out
• Welcome patients and visitors, ensuring a warm and professional first impression.
• Verify patient identity, and required documentation.
• Assist patients with completing registration and intake forms as needed.
• Manage scheduling, cancellations, and rescheduling of appointments.
• Educate patients on post-scan expectations.

Communication and Coordination

• Serve as a liaison between patients, providers, technologists, and clinical staff.
• Ensure the front desk area is organized, stocked, and operates efficiently.

Customer Service Excellence

• Address patient concerns or complaints with empathy and professionalism.
• Encourage patient feedback and foster a positive clinical experience.

What You'll Bring

• Experience: At least 1+ year in customer service, preferably in a healthcare or related field.
• Initiative: A self‑starter who takes ownership of their training and development.
• Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care.
• Flexibility: Availability to work varied hours, including weekdays and weekends as needed.
• Efficiency: Ability to manage priorities in a fast‑paced environment while addressing patient concerns with sensitivity and care.
• Team Player: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.

Nice-to-Have:

• Previous experience in healthcare, hospitality, or MedSpa.
• Proven experience as a Receptionist, Front Office Representative, or similar role.

Key Competencies

• Exceptional interpersonal and communication skills.
• Attention to detail and a commitment to high standards of excellence.
• Strong organizational skills and the ability to adapt to change.
• Problem‑solving and decision‑making abilities.
• Passion for patient care and creating memorable experiences.
• Emotional intelligence to manage emotions effectively and foster teamwork.

Considerations

The Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in‑clinic patient care and experience. Depending on the shift, which may vary based on business needs and clinic operating hours, employees will receive a paid 15‑minute sitting break if standing for more than 4 consecutive hours, and a second paid 15‑minute sitting break if the shift exceeds 10 hours. These additional breaks are supplementary to, and provided in compliance with, state‑mandated meal and rest break requirements applicable to the state in which the employee works. These 15‑minute sitting breaks are in addition to and do not interfere with the state‑mandated meal and rest breaks.

Our Values

First: we are Pioneers

Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform‑Builders

We're always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what's ahead - in a mindset of ownership and duty to our mission.

Above all: we are Patients

We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients' lives, and we won't stop till everyone can benefit from our work.