Patient Experience Concierge & Front Desk Coordinator

MyEyeDr; Cynthiana (KY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Bonuses and commission (role specific)

Medical and dental coverage

Vision coverage

401K with company match

PTO and paid holidays from day one

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to support the front desk during check-in/out and deliver a best-in-class patient experience. Training will be provided to learn about the vision care industry and insure options.

You will manage phone lines, greet patients, confirm appointments, and assist with office tasks. Weekend/evening shifts may be required as part of a collaborative team environment.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.
• Computer Savvy with excellent oral and written communication skills.
• Professional attitude and ability to problem solve and respond to patient service requests.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Insurance knowledge

Multi-tasking

Computer literacy

Communication skills

Tools

CRM software

Office suite

Job description

MyEyeDr. is seeking a Patient Service Coordinator to support the front desk during check-in/out and deliver a best-in-class patient experience. Training will be provided to learn about the vision care industry and insure options.

You will manage phone lines, greet patients, confirm appointments, and assist with office tasks. Weekend/evening shifts may be required as part of a collaborative team environment.