First-Impression Experience Specialist

Baptist Health Boca Raton Regional Hospital; Boca Raton (FL); On-site; USD 22,041 - 24,576; Full time

Benefits offered by this job

Career growth and development opportunities

Comprehensive health and wellness resources

Tuition reimbursement

Job summary

Baptist Health Boca Raton Regional Hospital is seeking a Guest Services Concierge to act as the Hospital's Director of First Impression. This role involves connecting patients and families with accurate information, maintaining relationships with various departments, and demonstrating excellent customer service skills.

The ideal candidate should have a High School Diploma, previous experience in customer service, and proficiency in Microsoft Office. Bilingual candidates are preferred. The estimated pay range for this position is $16.00 - $17.84 per hour depending on experience.

Qualifications

• Previous experience in customer service required.
• Computer knowledge and proficiency in Microsoft Office Outlook and Excel.
• Flexibility in work schedule is necessary.

Responsibilities

• Responsible for patient and family member's initial needs.
• Maintain relationships with supporting departments.
• Serve as liaison between patient, family and clinical staff.

Skills

Customer service skills

Strong verbal communication skills

Bilingual (English & Spanish)

Microsoft Office proficiency

Education

High School Diploma or equivalent

Job description

Baptist Health Boca Raton Regional Hospital is seeking a Guest Services Concierge to act as the Hospital's Director of First Impression. This role involves connecting patients and families with accurate information, maintaining relationships with various departments, and demonstrating excellent customer service skills.

The ideal candidate should have a High School Diploma, previous experience in customer service, and proficiency in Microsoft Office. Bilingual candidates are preferred. The estimated pay range for this position is $16.00 - $17.84 per hour depending on experience.