Patient Concierge & Clinic Experience Lead

Socotra, Inc.; Boca Raton (FL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Free whole-body scans for employees

401(k) plan

Commuter benefits

Flexible vacation policy

Health, dental, vision coverage

Job summary

Prenuvo in Boca Raton, FL is seeking a Patient Liaison to welcome patients at the front desk, help with check-in/out, and coordinate with providers to ensure a warm, professional clinic experience. The ideal candidate has 1+ year in customer service, strong communication, reliability, and flexibility to work varied hours, including weekends, in a fast-paced healthcare environment.

This on-site role includes a supportive team culture and opportunities to grow in healthcare hospitality with a

Qualifications

• At least 1+ year in customer service, preferably healthcare or related field.
• Self-starter who takes ownership of training and development.
• Punctual, dependable, and committed to excellence in medical and customer care.
• Availability to work varied hours, including weekdays and weekends as needed.
• Ability to manage priorities in a fast-paced environment with empathy.
• Works collaboratively with patients and colleagues.

Responsibilities

• Patient Check-In, Registration, and Check Out: Welcome patients, verify identity, assist with forms, manage appointments, educate on post-scan expectations.
• Communication and Coordination: Serve as a liaison between patients, providers, technologists, and clinical staff; keep front desk organized and efficient.
• Customer Service Excellence: Address patient concerns with empathy; encourage feedback and positive experience.

Skills

Customer service

Patient care

Communication

Flexibility

Attention to detail

Teamwork

Initiative

Reliability

Job description

Prenuvo in Boca Raton, FL is seeking a Patient Liaison to welcome patients at the front desk, help with check-in/out, and coordinate with providers to ensure a warm, professional clinic experience. The ideal candidate has 1+ year in customer service, strong communication, reliability, and flexibility to work varied hours, including weekends, in a fast-paced healthcare environment.

This on-site role includes a supportive team culture and opportunities to grow in healthcare hospitality with a