Patient Experience Lead: Front Desk & Liaison

Baptist Health; Miami (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Career growth and development

Comprehensive health and wellness

Tuition reimbursement

Wellness program benefits

Job summary

Baptist Health in Miami is hiring a Patient Experience Concierge to greet and assist visitors, connect patients and families with accurate information, and coordinate with hospital departments to ensure a positive first impression.

The role requires a High School Diploma or equivalent, bilingual English/Spanish abilities, and proficiency in Microsoft Office tools. Prior customer service experience is preferred, with a dedication to compassionate, courteous interactions.

Qualifications

• High School Diploma or equivalent.

Responsibilities

• Greet and assist visitors, providing accurate information and directions.
• Serve as liaison between patients, families and clinical staff to ensure smooth patient experiences.

Skills

Bilingual (English & Spanish)

Customer service

Communication skills

Education

High School Diploma

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Office

Job description

Baptist Health in Miami is hiring a Patient Experience Concierge to greet and assist visitors, connect patients and families with accurate information, and coordinate with hospital departments to ensure a positive first impression.

The role requires a High School Diploma or equivalent, bilingual English/Spanish abilities, and proficiency in Microsoft Office tools. Prior customer service experience is preferred, with a dedication to compassionate, courteous interactions.