Patient Experience Concierge — Front Desk

MyEyeDr.; Washington (District of Columbia); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Bonuses

Medical/dental

Tax-adv savings

Life insurance

Vision coverage

401K match

PTO & holidays

Job summary

MyEyeDr. in Washington, DC is seeking a Patient Service Coordinator to lead our front desk during check-in/out and ensure a seamless, positive patient experience. You’ll learn insurance verification, schedule coordination, and patient outreach while collaborating with the doctor team.

No optical background is required—training and tools are provided. This role reports to the Office General Manager and may include weekend or evening shifts to support patient care.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
• Organized with ability to prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
• Flexible, nimble and agile mindset with the ability to wear multiple hats
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment
• Team player who is willing to collaborate to provide the best patient experience
• Computer Savvy with excellent oral and written communication skills
• Professional attitude and ability to problem solve and respond to patient service requests

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Organized

Communication skills

Team player

Job description

MyEyeDr. in Washington, DC is seeking a Patient Service Coordinator to lead our front desk during check-in/out and ensure a seamless, positive patient experience. You’ll learn insurance verification, schedule coordination, and patient outreach while collaborating with the doctor team.

No optical background is required—training and tools are provided. This role reports to the Office General Manager and may include weekend or evening shifts to support patient care.