Patient Experience Coordinator – Front Desk

MyEyeDr.; Virginia; On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Bonuses and commissions

Medical and dental coverage

401K with company match

PTO and paid holidays

Vision coverage

Associate discounts

Training programs

Job summary

MyEyeDr. in the United States is seeking a Patient Service Coordinator to manage front desk check-in/out and provide personalized patient experiences. Training will be provided to learn about vision care and our services, ensuring a best-in-class experience for every patient.

You will verify insurance, assist with appointment confirmations, answer phones, greet patients, and support office staff as needed. Some weekend and evening shifts required to meet patient needs.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.
• Computer Savvy with excellent oral and written communication skills.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk

Customer service

Organization

Multitasking

Communication

Teamwork

Job description

MyEyeDr. in the United States is seeking a Patient Service Coordinator to manage front desk check-in/out and provide personalized patient experiences. Training will be provided to learn about vision care and our services, ensuring a best-in-class experience for every patient.

You will verify insurance, assist with appointment confirmations, answer phones, greet patients, and support office staff as needed. Some weekend and evening shifts required to meet patient needs.