Customer Service Representative

OrthoAtlanta; Atlanta (GA); On-site; USD 22,000 - 30,000; Full time

Job summary

OrthoAtlanta is seeking a Customer Service Representative in Atlanta, GA. You will manage a high-volume call flow, schedule appointments and follow-ups, and enter patient demographics and insurance details in Epic to support accurate patient records.

Requires a high school diploma or GED and 2+ years in a medical office or call center. Epic experience is strongly preferred, with a patient-first approach and teamwork in a fast-paced setting.

Qualifications

• 2+ years experience in a medical office or call center (preferred).
• Familiarity with medical terminology (preferred).
• Excellent verbal and written communication skills.

Responsibilities

• Answer and direct a high volume of incoming calls on a multi-line switchboard.
• Schedule appointments and follow-ups accurately and efficiently.
• Enter and update patient demographics and insurance information in Epic.

Skills

Customer service

Verbal communication

Written communication

Time management

Multitasking

Teamwork

Empathy

Education

High school diploma or GED

Tools

Epic

OnBase

Job description

Location: Atlanta, GA
Schedule: Full-time Hourly
Compensation: Competitive compensation and inclusive benefits for a strong total rewards package.

About OrthoAtlanta

Become part of OrthoAtlanta, one of the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.

What You’ll Do

As a Customer Service Representative at OrthoAtlanta, you’ll:

• Answer and direct a high volume of incoming calls (80+ daily) on a multi-line switchboard
• Schedule appointments and follow-ups accurately and efficiently
• Enter and update patient demographics and insurance information in Epic
• Create and manage patient cases and referral entries
• Verify insurance eligibility and referral requirements
• Work referral work queues and index documentation in OnBase and Epic
• Provide clear directions, declare calls, and guide patients as needed
• Collaborate with colleagues across departments in a fast-paced environment
• Deliver an exceptional patient experience with professionalism and empathy
• Support additional tasks and projects as assigned by the Call Center Manager

• Thrive in a busy, phone-driven environment with fast call volume
• Bring empathy, clarity, and efficiency to every patient interaction
• Communicate with confidence and compassion—both in writing and over the phone
• Stay organized and composed, even during high-pressure moments
• Understand the importance of accuracy in patient records and scheduling

What You’ll Need

• High school diploma or GED
• 2+ years of experience in a medical office or call center (preferred)
• Working knowledge of Epic (strongly preferred)
• Familiarity with medical terminology (preferred)
• Excellent verbal and written communication skills-
• Detail-oriented with strong time management and multitasking abilities
• Discretion, professionalism, and a team-first mindset

Why OrthoAtlanta?

• Join a trusted name in orthopedic and sports medicine care
• Be part of a patient-first culture where your voice and contributions matter
• Enjoy ongoing opportunities for career growth and development