Patient Services Representative

OrthoAtlanta; Cartersville (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Front-desk leadership

Fast-paced medical office setting

Patient-centered teamwork

Job summary

OrthoAtlanta is seeking a Patient Services Representative to warmly greet patients, manage check-in/out, and handle insurance questions in a fast-paced, on-site orthopedic clinic. You will collect payments, schedule visits, and enter patient data into the EMR for smooth clinic flow.

Ideal candidates have 2+ years in a medical office, strong customer service, and familiarity with EMR systems like Epic. This full-time hourly role offers benefits and a patient-centered team environment.

Qualifications

• Excellent customer service and professional demeanor.
• Familiarity with medical terminology and billing concepts.
• Ability to learn new software and adapt quickly.
• Strong verbal and written communication skills.
• Attention to detail and data integrity.

Responsibilities

• Greet patients, check in/out, and answer questions about appointments, insurance, or procedures.
• Collect co-pays, prepayments, and balances while explaining financial policies as needed.
• Schedule new and follow-up appointments and manage incoming calls.
• Input and update patient demographics, insurance information, and visit details into the EMR.
• Open/close the front office, keep waiting area organized, and support clinic flow.

Skills

Customer service

EMR experience

Communication

Organizational skills

Time management

Multitasking

Front-desk experience

Healthcare setting

Education

High School Diploma or equivalent

Tools

Epic EMR

Job description

company

Locations: Cartersville, GA
Schedule: Full-time Hourly, On-site
Compensation: Competitive hourly rate + benefits
Perks: Front-desk leadership, fast-paced medical office setting, patient-centered teamwork

About OrthoAtlanta

Become part of OrthoAtlanta, one of the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.

role

What You'll Do

As a Patient Services Representative at OrthoAtlanta, you’ll:

• Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures
• Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed
• Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through
• Input and update patient demographics, insurance information, and visit details into the EMR system
• Open and close the front office, keep the waiting area clean and organized, and work assigned EMR “buckets” to support clinic flow

A Great Fit If You…

• Thrive in a fast-paced, people-facing role
• Communicate clearly and compassionately with patients and staff
• Juggle multiple responsibilities with poise and attention to detail
• Love organizing tasks and solving front-desk challenges
• Work independently while being a strong team player

What You’ll Need

• High School Diploma or equivalent
• 2+ years of experience in a medical office or clinical setting preferred
• Familiarity with medical terminology and EMR systems (Epic a plus)
• Strong customer service skills and a professional, patient-focused demeanor
• Excellent organizational, multitasking, and time-management abilities
• Strong verbal and written communication skills
• High attention to detail and discretion with patient information

Why OrthoAtlanta?

• Work with a collaborative clinical team in a respected practice
• Opportunity to grow within a dynamic healthcare setting
• Make a meaningful impact on patient experience every day