Patient Service Specialist

Cleveland Clinic; Wellington (FL); On-site; USD 21,000 - 29,000; Full time

Job summary

Cleveland Clinic Florida in Wellington is seeking a Patient Service Specialist to deliver a true “Patients First” experience. You will handle patient registration, scheduling, insurance verification, co-pay collection, and front-end/back-end clerical tasks while guiding patients through MyChart and appointment processes.

Shifts are 8 hours, Monday–Friday, 7:30 AM–5:00 PM, with times subject to scheduling needs.

Qualifications

• High School Diploma or GED with related experience or an equivalent education.
• Associate’s Degree with 1 year of experience or a Bachelor’s Degree.
• Proficiency with PC window applications to input and retrieve data.
• Ability to perform basic math for insurance co-pays.
• Excellent communication and organizational skills.

Responsibilities

• Register patients, schedule visits and prepare for appointments.
• Perform telephone triage and verify insurance information.
• Collect co-pays and track patient records and scheduling data.
• Enter confidential information and support interpreter services when needed.
• Educate patients on MyChart and appointment processes; follow up as required.
• Support process improvement and maintain high levels of patient experience.

Skills

Customer service

Communication

Organizational skills

Telephone triage

Data entry

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

Windows PC

Insurance processing software

Job description

Join the Cleveland Clinic team down in sunny Florida, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic Florida’s new medical office in the Village of Wellington offers primary care, family medicine, cardiology services and internal medicine. The office includes 22 exam rooms plus primary care physician offices. The 7,500-square-foot facility is located in the Village Green Center at the corner of Stribling Way and State Road 7.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. In this role, you will provide back-end clerical support, as well as answering phones, front-end support and clerical support for appointments. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.A caregiver in this position works 8-hour shifts, Monday-Friday, between 7:30AM – 5:00PM. Start/end times may vary based on the schedule and business needs.
A caregiver who excels in this role will:

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcoming and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Conduct follow-ups to MyChart, web appointment inquiries and outreach to patients informing them of upcoming routine checkups.
• Process the workflow for the day.
• Support and participate in process improvement efforts.
• Maintain measured performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork and medical terminology.
• Generate staff provider schedules and relay staff messaging.
  

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an Associate’s Degree and one year of experience
• OR a Bachelor’s Degree
• Working knowledge of PC window applications sufficient to input and retrieve data
• Ability to perform basic math sufficient to process insurance co-pays
• Excellent communication and organizational skills
  

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology
• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills
• Medical office system experience
• Bilingual Spanish or Creole language skills
  

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.
  

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.
  

Pay Range
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.