Patient Experience Concierge

Cleveland Clinic; Vero Beach (FL); On-site; USD 32,000 - 38,000; Full time

Job summary

Cleveland Clinic Indian River Hospital in Florida’s Treasure Coast seeks a Patient Guest Services Assistant (Redcoat) to be a welcoming, non-medical support anchor for patients, families and visitors. You will provide directions, transport assistance and concierge services, always delivering empathetic service in a busy hospital environment.

The role emphasizes strong communication, ability to triage inquiries, and collaboration with caregivers across the health system to enhance the patient

Qualifications

• High School Diploma or GED required.
• Excellent verbal communication skills.
• Ability to triage inquiries using good judgment.
• Basic computer skills including Epic and Outlook.

Skills

Verbal communication

Judgment / triage

Basic computer skills

Education

High School Diploma or GED

Job description

Cleveland Clinic Indian River Hospital in Florida’s Treasure Coast seeks a Patient Guest Services Assistant (Redcoat) to be a welcoming, non-medical support anchor for patients, families and visitors. You will provide directions, transport assistance and concierge services, always delivering empathetic service in a busy hospital environment.

The role emphasizes strong communication, ability to triage inquiries, and collaboration with caregivers across the health system to enhance the patient