Cancer Center Patient Concierge

ccf; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Cleveland Clinic Indian River Hospital is seeking a Patient Service Specialist for the Cancer Center in Vero Beach. The role centers on delivering exceptional patient and family experiences, handling registration, scheduling, and front-end support in a fast-paced oncology environment.

You will engage with MyChart and Appointment Pass training, coordinate with interpreters, and support daily workflow to maintain high-quality patient care across the Scully-Welsh Cancer Center.

Qualifications

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR Associate’s Degree and one year of experience
• OR Bachelor’s Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co-pays

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Manage patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information and support patient education with MyChart and Appointment Pass.
• Generate staff/provider schedules and relay staff messaging.
• Assist in interpreter services scheduling and follow-up communications.

Skills

Customer service

Data entry

Math skills

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

Windows applications

Job description

Cleveland Clinic Indian River Hospital is seeking a Patient Service Specialist for the Cancer Center in Vero Beach. The role centers on delivering exceptional patient and family experiences, handling registration, scheduling, and front-end support in a fast-paced oncology environment.

You will engage with MyChart and Appointment Pass training, coordinate with interpreters, and support daily workflow to maintain high-quality patient care across the Scully-Welsh Cancer Center.