Patient Experience Concierge

CO046 Joe DiMaggio Children's Hospital; United States; On-site; USD 40,000 - 55,000; Full time

Job summary

Memorial Healthcare System seeks a Service Recovery Coordinator to oversee the hospital's Service Recovery Program, serving as a link between patients, families, and the hospital to respond to inquiries and resolve questions.

The role includes interviewing patients and guests to ensure requests are accurately recorded, generating reports, and collaborating with administration and clinical staff on performance improvement efforts.

Qualifications

• High school diploma or equivalent required.
• Experience in administrative support or a call center preferred.
• Ability to coordinate information requests and document accurately.

Responsibilities

• Responds to information requests from patients, families, and departments.
• Interviews patients and guests to ensure requests are recorded accurately.
• Generates and updates service recovery reports as needed.
• Collaborates with hospital administration and clinical staff on performance improvement initiatives.
• Provides clerical support for the department.

Skills

Accountability

Administrative support

Analysis & decision making

Customer service

Effective communication

Patient & family centered care

Problem solving

Responding to change

Standards of behavior

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System seeks a Service Recovery Coordinator to oversee the hospital's Service Recovery Program, serving as a link between patients, families, and the hospital to respond to inquiries and resolve questions.

The role includes interviewing patients and guests to ensure requests are accurately recorded, generating reports, and collaborating with administration and clinical staff on performance improvement efforts.