Patient Experience Concierge & Care Navigator (Part-Time)

Memorial Health; Marysville (OH); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Holiday Pay

Free Parking

Employee Recognition

Kidzlink Discounted Daycare Services

Free membership to wellness center

Job summary

Memorial Health in Marysville, OH is seeking an Experience Concierge to greet and assist guests at the hospital, ensuring a welcoming environment. You will respond quickly to requests, connect patients with services, and maintain knowledge of facilities and offerings.

The role supports Memorial Health through proactive service and problem resolution, with a focus on improving the guest experience while adhering to hospital policies.

Qualifications

• Minimum 5 years of customer-facing experience.
• High School diploma preferred.

Responsibilities

• Greet and assist guests entering and leaving Memorial Health facilities.
• Respond to requests with proactive assistance and connect guests to needed services.
• Maintain knowledge of Memorial Health providers, services and locations.
• Document complaints and resolutions for quick escalation when needed.
• Identify opportunities to improve the guest experience and streamline processes.

Education

High School diploma

Job description

Memorial Health in Marysville, OH is seeking an Experience Concierge to greet and assist guests at the hospital, ensuring a welcoming environment. You will respond quickly to requests, connect patients with services, and maintain knowledge of facilities and offerings.

The role supports Memorial Health through proactive service and problem resolution, with a focus on improving the guest experience while adhering to hospital policies.