Patient Experience Coordinator

Memorial Healthcare System; Florida; On-site; USD 42,000 - 56,000; Full time

Job summary

Memorial Healthcare System is seeking a coordinator to oversee the Service Recovery Program, acting as the link between patients, families and hospital staff. The role involves documenting patient requests, reporting findings, and collaborating with administration to improve service quality.

The position emphasizes clerical support, effective communication, and handling high-stress environments with minimal supervision. Experience in healthcare settings is favored.

Qualifications

• Requires strong communication and interpersonal skills.
• Clerical and administrative support experience preferred.
• Ability to interview patients and document information accurately.
• Collegial collaboration with hospital administration and clinical staff.

Responsibilities

• Oversees the hospital's Service Recovery Program; acts as liaison between patients, families and hospital.
• Coordinates sensitivity and customer service training as needed.
• Enters, updates and generates reports; responds to information requests from other departments.
• Interviews patients and guests to ensure requests are recorded and logged; documents findings.

Skills

Accountability

Administrative support

Analysis & decision making

Customer service

Effective communication

Patient-centered care

Problem solving

Responding to change

Standards of behavior

Education

High school diploma or equivalent

Job description

Memorial Healthcare System is seeking a coordinator to oversee the Service Recovery Program, acting as the link between patients, families and hospital staff. The role involves documenting patient requests, reporting findings, and collaborating with administration to improve service quality.

The position emphasizes clerical support, effective communication, and handling high-stress environments with minimal supervision. Experience in healthcare settings is favored.