Patient Experience Concierge

TOC; Tallahassee (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Capital Medical in Tallahassee, FL is seeking a friendly front desk receptionist to greet patients and visitors, provide directions, and support smooth patient flow. Responsibilities include assisting patients with wheelchairs, transporting them to departments, and monitoring the lobby appearance.

The role requires a minimum high school diploma and at least one year of relevant front office or customer service experience in a medical setting; pre-employment drug screening applies as part of our

Qualifications

• Strong desire to positively impact the patient experience.
• A passionate, patient-centered approach to healthcare.
• Demonstrated leadership and problem solving skills.
• Ability to multi-task and prioritize responsibilities.
• PC skills, with the ability to adapt and learn other software applications.

Responsibilities

• Greet patients, family members and visitors entering the clinic, providing information and directions in a courteous, efficient and professional manner, providing exceptional customer service
• Provides assistance to patients and visitors by obtaining wheelchairs and assisting with the transfer from vehicle to wheelchair, as needed
• Transports patients in wheelchairs to various departments and locations throughout the facility
• Responds to emergent situations in an expeditious and efficient manner
• Monitors the overall appearance of the atrium and clinic entrance
• Assist the Front Office, as directed, to support patient flow in the clinic
• Report the state of the patient experience to the Front Office Supervisor.
• Perform other responsibilities associated with this position as deemed appropriate

Education

High school diploma or equivalent

Job description

Capital Medical in Tallahassee, FL is seeking a friendly front desk receptionist to greet patients and visitors, provide directions, and support smooth patient flow. Responsibilities include assisting patients with wheelchairs, transporting them to departments, and monitoring the lobby appearance.

The role requires a minimum high school diploma and at least one year of relevant front office or customer service experience in a medical setting; pre-employment drug screening applies as part of our