Medical Office Front Desk Specialist

Big Bend Cares, Inc.; Tallahassee (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Care Point Health & Wellness is seeking a Front Desk Receptionist in Tallahassee to warmly greet patients, schedule appointments, collect payments and maintain records. The role requires strong telephone skills and accurate data handling.

You will use Allscripts, Phreesia, Eaglesoft, Athena and Follow My Health to verify eligibility, manage accounts, and support billing processes while upholding patient confidentiality and efficient front-desk operations.

Qualifications

• High School Diploma

Responsibilities

• Welcomes and greets patients and visitors, in person or on the telephone; answering or referring to inquiries.
• Efficiently using a multi-line telephone
• Collecting information from patients; intake forms, demographics, insurance, photo identification and medical records release forms.
• Efficient use of all office technology, to include; Allscripts, Phreesia, credit card system, Eaglesoft, Athena and Follow My Health
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Verifies eligibility of patients by Allscripts, Phreesia, website or calling insurance companies.
• Collects payments due by patients, co-pays, deductibles, co-insurance and other balances.
• Audit provider progress notes for correct billing and documentation.
• Provide required AR reporting to supervisor and finance department.
• Work with batch reports (open and close).
• Handle cash and balance cash receipts at the end of day.
• Handles outgoing referrals working from the Allscripts referral queue and any orders per provider, based on patient’s insurance.
• Contributes to team effort by accomplishing related results as needed.
• Check out patients following orders of provider.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Other duties as assigned.

Education

High School Diploma

Tools

Allscripts

Phreesia

Eaglesoft

Athena

Follow My Health

Job description

Care Point Health & Wellness is seeking a Front Desk Receptionist in Tallahassee to warmly greet patients, schedule appointments, collect payments and maintain records. The role requires strong telephone skills and accurate data handling.

You will use Allscripts, Phreesia, Eaglesoft, Athena and Follow My Health to verify eligibility, manage accounts, and support billing processes while upholding patient confidentiality and efficient front-desk operations.