Patient Experience Coordinator – Front Desk (Full-Time)

Elite DNA Behavioral Health; Panama City (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Elite DNA Therapy Services in Tallahassee, FL is hiring a Full-Time Front Desk Receptionist. The role supports daily patient flow, greeting visitors, answering calls, scheduling, and managing registrations in a fast-paced behavioral health environment.

Qualifications include a high school diploma or GED, 1 year of medical experience preferred, and strong communication skills. Bilingual in Spanish is a plus. Competitive benefits are offered including health and 401(k).

Qualifications

• High school graduate/GED required.
• Formal training from a vocational school is acceptable in lieu of above.
• 1 year of medical experience in a similar setting preferred.

Responsibilities

• Greet patients and visitors; explain services, payment categories, and billing procedures.
• Schedule appointments and manage walk-ins and emergencies per policy.
• Answer phones and route calls to appropriate staff.
• Register patients and collect required documentation.
• Verify insurance coverage and determine charges to be paid by patient.
• Collect co-pays and balances before provider visits.
• Inform patients of outstanding balances and issue receipts.
• Coordinate with Providers and Medical Assistants to ensure smooth patient flow.
• Call and remind patients of appointments and follow up on no-shows.
• Maintain patient data and documentation with accuracy.

Skills

Communication skills

Multitasking

Bilingual Spanish (preferred)

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Elite DNA Therapy Services in Tallahassee, FL is hiring a Full-Time Front Desk Receptionist. The role supports daily patient flow, greeting visitors, answering calls, scheduling, and managing registrations in a fast-paced behavioral health environment.

Qualifications include a high school diploma or GED, 1 year of medical experience preferred, and strong communication skills. Bilingual in Spanish is a plus. Competitive benefits are offered including health and 401(k).