Guest Relations Representative

HSHS Medical Group; Springfield (IL); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Health coverage

Paid Time Off

Retirement benefits

Education assistance

Adoption assistance

Wellness program

Life insurance

Short-term disability

Long-term disability

Flexible spending accounts

Employee assistance program

Discount program

Job summary

Hospital Sisters Health System (HSHS) seeks a Guest Relations Representative to greet patients and visitors, direct them to the correct area, and answer calls while maintaining patient confidentiality. This is a full-time role based in Springfield, IL.

Salary ranges from $16.50 to $22.28 per hour, with a comprehensive benefits package including health coverage, PTO, retirement and education assistance. Evening/weekend coverage may be required as needed.

Qualifications

• 1 year of customer service experience preferred.
• 1 year of phone experience preferred.
• High School Diploma or GED preferred.

Responsibilities

• Greets patients and visitors and directs them to the appropriate area.
• Answers the telephone and routes calls as needed.
• Maintains patient confidentiality in dealing with callers and information.
• Contacts leaders via telephone when candidates arrive for interviews.

Skills

Customer service

Phone experience

Education

High School Diploma or GED

Job description

Pay Range

$16.50 - $22.28

A successful candidate's actual pay rate will be based on several factors including relevant experience, skills, training, certifications and education.

Hospital Sisters Health System (HSHS) is seeking a Guest Relations Representative to join our team. Greets our patients and visitors and directs them to the appropriate area. Answers the telephone and routes calls as needed. Observes strict patient confidentiality in dealing with callers and information related to patients and colleagues. Contacts leaders via telephone when candidates arrive for interviews.
Position Specifics:

Position Specifics

• Department: Guest-Hospitality Services
• Core Function: Support Services
• Schedule: Full Time, Mon-Fri 8:30am-5:00pm, occasional weekend coverage
• Facility: Prairie Cardiovascular
• Location: Springfield, IL
• Compensation that aligns with your experience

Education Qualifications

• High School Diploma or GED is preferred.

Experience Qualifications

• 1 year of customer service experience is preferred.
• 1 year of phone experience is preferred.

Certifications, Licenses and Registrations

• N/A

Job Description

Scheduled Weekly Hours:

40

Throughout communities in Illinois and Wisconsin, 13 hospitals, numerous community-based health centers and clinics, our 13,000+ colleagues have built a culture based on our solid core values of respect, care, competence, and joy. These are the ideals we believe in, work by, and live each day.

Built upon more than 145 years of service to the communities we serve, we now look to the future and our place in it as a healthcare system that strives to continually improve processes, procedures, and outcomes with the latest and most advanced technologies and treatments.

Regardless of how far our passion for excellence carries us, our focus will always remain on the most important person in our entire organization: The patient.

Benefits: HSHS provides a benefits package designed to support the overall well-being of our colleagues including their physical, emotional, financial, spiritual, and work health. Colleagues budgeted to work at least 32 hours per pay period are eligible for HSHS benefits.

• Comprehensive and affordable health coverage includes medical, prescription, dental and vision coverage for full-time and part-time colleagues.
• Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need.
• Retirement benefits including HSHS
  contributions.
• Education Assistance benefits include up to $5,250 of educational assistance each calendar year and tuition discounts to select colleges with no waiting period.
• Adoption Assistance provides financial support up to $7,500 for colleagues growing their families through adoption to reimburse application and legal fees, transportation, and more!
• Other benefits include: Wellness program with incentives, employer-paid life insurance and short-term and long-term disability coverage, flexible spending accounts, employee assistance program, ID theft coverage, colleague rewards and recognition program, discount program, and more!

Benefits

HSHS and affiliates is an Equal Opportunity Employer (EOE).

HSHS is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Notice Regarding Potential Use of Artificial Intelligence in the Hiring Process

Hospital Sisters may use automated tools, including artificial intelligence or machine-learning technologies, to assist with certain administrative aspects of the recruitment process. These tools may help our recruiting team organize applications, search for resumes, identify qualifications reflected in application materials, and facilitate communications or scheduling with applicants.

Information used by these tools may include materials you provide during the application process, such as your resume, work history, education, qualifications, and responses to application questions.

These tools are used only to support our recruiting process. Hiring decisions are made by HSHS personnel, and automated tools do not make employment decisions on behalf of HSHS.

Applicants who have questions about this notice or who require a reasonable accommodation or alternative evaluation method may contact HSHS Human Resources at [e-mail]