Patient Experience Concierge

Banner Health; Scottsdale (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Banner Health in Scottsdale seeks an experienced Patient Affairs Navigator to deliver a coordinated patient experience, acting as a bridge between patients, clinical staff and leadership, including special interest cases. You will ensure scheduling, transportation and communications are handled with care and discretion.

Based at the Scottsdale location with flexibility to assist the Phoenix Cancer Center for high-profile situations, this role requires professionalism, confidentiality and a

Qualifications

• Associate’s Degree and five years related experience.
• Excellent oral, written and interpersonal communication skills.
• Working knowledge of personal software packages.
• Ability to organize, prioritize and multi-task in a fast-paced environment.
• Strong written communication abilities.
• Problem-solving skills to facilitate communication networks.
• Maintain composure and professionalism under stress.

Responsibilities

• Serve as liaison between patients, staff and leadership.
• Coordinate referrals, transportation, scheduling and clinic visits.
• Provide status reports and update leadership on patient referrals.
• Protect confidentiality and privacy in all interactions.
• Represent Banner Health with impeccable customer service.
• Support special interest patients and high-profile cases as needed.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Microsoft Office

Problem solving

Education

Associate's degree

Bachelor's degree

Job description

Banner Health in Scottsdale seeks an experienced Patient Affairs Navigator to deliver a coordinated patient experience, acting as a bridge between patients, clinical staff and leadership, including special interest cases. You will ensure scheduling, transportation and communications are handled with care and discretion.

Based at the Scottsdale location with flexibility to assist the Phoenix Cancer Center for high-profile situations, this role requires professionalism, confidentiality and a