Oncology Patient Access Specialist Scottsdale

Banner Health; Scottsdale (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

Banner Health in Scottsdale is seeking a Patient Access Services Representative (Front Office) to join our Oncology team. You will be the first contact for patients, handling registration, insurance verification, and financial counseling for services rendered.

The role supports patients and families through the administrative side of care, ensuring a compassionate and efficient experience. Responsibilities include collecting patient liability, applying for Banner Financial Assistance, and

Qualifications

• Minimum of 1+ year of experience in customer service, patient financial services, or insurance-related roles.
• Strong interpersonal, oral and written communication skills.
• Knowledge of insurance guidelines and patient financial responsibilities.
• Familiarity with EHR and hospital registration processes preferred.

Responsibilities

• Verify patient demographics and input accurately into the system.
• Handle patient registration, scheduling, and eligibility verification.
• Explain financial responsibilities and assist with payment plans or financial assistance where appropriate.
• Coordinate with insurance to obtain authorizations and minimize denials.
• Provide outstanding customer service as the first point of contact for patients and families.

Skills

Customer service

Interpersonal communication

Oral and written communication

Financial counseling

Insurance terminology knowledge

Education

Associate degree

Tools

Microsoft Office

Job description

Banner Health in Scottsdale is seeking a Patient Access Services Representative (Front Office) to join our Oncology team. You will be the first contact for patients, handling registration, insurance verification, and financial counseling for services rendered.

The role supports patients and families through the administrative side of care, ensuring a compassionate and efficient experience. Responsibilities include collecting patient liability, applying for Banner Financial Assistance, and