Medical Financial Counselor & Patient Advocate

TSAOG Orthopedic & Spine; San Antonio (TX); On-site; USD 19,000 - 30,000; Full time

Job summary

TSAOG Orthopedic & Spine is seeking a full-time Billing/Collections specialist in San Antonio, TX. You will handle patient and insurance communications, explain financial options, and support HIPAA compliance while updating Athena and processing forms.

Ideal candidates have 1+ year experience in medical collections, customer service, and a healthcare setting; bilingual Spanish/English is a plus. This role emphasizes accuracy, teamwork, and proactive problem solving to improve patient experience

Qualifications

• Must have a High School Diploma or equivalent.
• 1+ years medical collections experience.
• 1+ years customer service experience.
• 1+ years medical office or hospital setting.
• Bilingual-Spanish/English a plus.

Responsibilities

• Communicating with patients and insurance companies on the phone in a professional manner.
• Answering calls regarding financial issues, payment options, medical coverage and assistance programs.
• Understanding/compliance of HIPAA laws and regulations.
• Documenting and reporting all payment information.
• Negotiating patient payment arrangements.
• Reviewing and processing all patient and insurance company forms.
• Explain basic information for collections and update patient insurance in Athena.
• Provide education to patients about payment options and financial assistance opportunities.
• Be a critical thinker and ask necessary questions to bring resolution to patient issue.
• Understand CareCredit and explain its benefits to patients as a payment option.
• Complete call notes on all calls and escalate when needed.
• Follow payment plan protocols and utilize resources to determine coverage levels.
• Provide patients with estimates prior to scheduling procedures.
• Work effectively as part of a team to achieve department goals.
• Be accountable for work production accuracy.
• Regular and consistent attendance.

Skills

Communication Skills

Customer Service

HIPAA Compliance

Education

High School Diploma

Tools

Athena

Job description

TSAOG Orthopedic & Spine is seeking a full-time Billing/Collections specialist in San Antonio, TX. You will handle patient and insurance communications, explain financial options, and support HIPAA compliance while updating Athena and processing forms.

Ideal candidates have 1+ year experience in medical collections, customer service, and a healthcare setting; bilingual Spanish/English is a plus. This role emphasizes accuracy, teamwork, and proactive problem solving to improve patient experience