Medical Front Desk & Patient Concierge

Vancouver Clinic; Portland (ME); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Total Rewards Program

401k retirement plan with employer-mat

Job summary

Vancouver Clinic in Northwest Portland is seeking a Front Desk Representative to greet patients and families, collect co-pays, verify insurance, answer calls, and schedule appointments in a fast-paced, patient‑focused environment.

The ideal candidate has at least one year of customer service and medical front office experience, strong phone etiquette, solid keyboarding skills, and a friendly, team‑oriented attitude. The organization offers comprehensive benefits and a competitive pay range.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1 year of customer service experience required.
• Minimum of 1 year of medical front office experience preferred.
• Experience with Epic preferred.
• Excellent phone skills and customer service behaviors.
• Strong computer keyboarding skills required.

Responsibilities

• Greet patients and families as they arrive and provide friendly service.
• Collect co-pays and verify insurance information.
• Answer phone calls and schedule appointments.
• Assist patients with paperwork and provide clear instructions.
• Maintain a positive, team‑oriented attitude in a fast-paced environment.

Skills

Customer service

Phone skills

Multitasking

Teamwork

Positive attitude

Education

High School Diploma or equivalent

Tools

Epic experience

Job description

Vancouver Clinic in Northwest Portland is seeking a Front Desk Representative to greet patients and families, collect co-pays, verify insurance, answer calls, and schedule appointments in a fast-paced, patient‑focused environment.

The ideal candidate has at least one year of customer service and medical front office experience, strong phone etiquette, solid keyboarding skills, and a friendly, team‑oriented attitude. The organization offers comprehensive benefits and a competitive pay range.