Patient Concierge

Sight Partners; Seattle (WA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, Vision Insurance

401(k) Plan with employer contribution

Company Paid Life Insurance

Generous PTO/Holiday

Job summary

Northwest Eyes is seeking a Patient Concierge in Seattle, WA to deliver exceptional front-desk service in a busy ophthalmic practice. You will greet patients, collect demographics, schedule appointments, handle registrations and payments, and maintain the waiting area while ensuring HIPAA compliance and accurate charting.

A high school diploma and at least 1 year of office experience are required. Healthcare experience is a plus; competitive benefits available.

Qualifications

• High School diploma or equivalent required.
• At least 1 year of general office experience, healthcare setting preferred.
• Strong attention to detail and organizational skills.
• Excellent communication and teamwork abilities.

Responsibilities

• Provide a great patient experience by greeting patients and collecting demographic and financial information.
• Deliver excellent customer service and assist with patient paperwork.
• Schedule provider appointments and obtain pre-certifications and interpreters.
• Process payments and maintain cash records.
• Maintain waiting room and office appearance.
• Maintain electronic records and ensure HIPAA compliance.
• Track and order supplies; perform other duties as required.

Skills

Basic math

MS Office

G-Suite

Team player

Communication skills

Organization

Problem solving

Time management

Adaptability

Multitasking

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

G-Suite

Windows OS

Job description

Description

• Northwest Eyes, is a progressive ophthalmic medical and surgical practice, we are searching for a Patient Concierge to add to our team. Our Company is nationally recognized, with vast clinical experience in a wide variety of eye surgical services, advanced technology, and proven results. Our Company is committed to diversity, equity, and inclusion and believes that success requires an environment where colleagues are respected and valued.

Requirements

• Provide a great patient experience by offering personalized service during the patient registration process, including greeting the patient, collecting and/or updating demographic and financial information, and collecting co-pays.
• Provide excellent customer service in all interactions with patients and visitors, assist in the completion of various documents and patient paperwork, and effectively manage dynamic or escalated patient encounters.
• Schedule all provider appointments. Ensure pre-certifications/ prior authorizations are received, and interpreters are obtained when necessary.
• Collect and make changes for payments received, complete a receipt for the patient, and follow the appropriate paperwork to complete the transaction.
• Maintain the cash records by comparing daily cash amounts against daily transactions to ensure that the records balance.
• Maintain the general appearance of the waiting room or reception area; straighten magazines, chairs, and the coffee service area.
• Maintain working knowledge of all office equipment, fax, copiers, phones, postage meter, etc. Maintain inventory, ordering, and stocking supplies.
• Prepares and maintains electronic medical charts/records, forms, registration materials, and other related documents according to the company policies and procedures.
• Assures compliance with all HIPAA regulations concerning the use, retrieval, storage, and sharing of medical records.
• Track and order supplies as required.
• Maintain flexibility and perform other duties as required.

Required Skills:

• Basic math skills
• Proficiency with Microsoft Office products, G-Suite, and Windows environment.
• Willing to help in all areas, have the flexibility, and effectively work in a team environment.
• Excellent verbal and written communication and interpersonal skills - for exemplary customer service.
• Strong organization skills, attention to detail, and problem-solving are required to perform this role.
• Demonstrated skills in problem-solving, time management, and adaptability to a changing environment.
• Demonstrated ability to handle multiple tasks simultaneously.

Education and Experience:

• High School diploma or equivalent.
• One (1) year of general office experience, healthcare setting preferred.

Benefits:

• Competitive Salary $22 - $24
• Medical, Dental, and Vision Insurance
• Robust Ancillary Benefits
• 401(k) Plan with employer contribution
• Company Paid Life Insurance
• Generous PTO/Holiday
• EEO Statement