Patient Experience Concierge

UPMC; Pittsburgh (Allegheny County); On-site; USD 26,000 - 36,000; Full time

Job summary

UPMC is seeking individuals to join the Information Desk as a Guest Relations representative. Responsibilities include greeting hospital guests, guiding visitors, answering inquiries, and assisting with parking operations.

The role emphasizes customer service, confidentiality, and teamwork within a hospital setting. Qualifications include a high school diploma or GED and at least 1 year of greeter or customer service experience, plus strong communication, time management, and organizational

Qualifications

• High school diploma or GED required.
• 1 year of greeter or customer service experience required.
• Excellent interpersonal, customer service and communication skills required.
• Strong time management and organizational skills required.

Responsibilities

• Greet guests and provide appropriate directions and information.
• Answer and transfer calls following hospital guidelines.
• Assist with parking cashier functions and validate patient parking.
• Maintain lobby areas and ensure they are neat and presentable.
• Train and orient new employees at the Information Desk.
• Respect confidentiality and follow hospital policies.

Skills

Customer service

Interpersonal communication

Time management

Organizational skills

Problem solving

Multitasking

Education

High school diploma or GED

Job description

UPMC is seeking individuals to join the Information Desk as a Guest Relations representative. Responsibilities include greeting hospital guests, guiding visitors, answering inquiries, and assisting with parking operations.

The role emphasizes customer service, confidentiality, and teamwork within a hospital setting. Qualifications include a high school diploma or GED and at least 1 year of greeter or customer service experience, plus strong communication, time management, and organizational