Senior Patient & Family Experience Concierge

Pittsburgh Tomorrow; Pittsburgh (Allegheny County); Vor Ort; USD 36.000 - 56.000; Vollzeit

Zusammenfassung

UPMC is seeking a Full-Time Patient & Family Concierge, Senior at UPMC Passavant to support administrative tasks, patient admissions, charting, and coordination of tests and transports. The role includes greeting guests, directing to services, and ensuring confidential handling of patient information.

It requires a high school diploma or equivalent and 6 months of concierge experience. Shifts include daylight, evening, weekend, and holiday hours, with compensation based on education and

Qualifikationen

• High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.
• 6 months of experience as a Patient & Family Concierge or equivalent
• Demonstrated competency in all responsibilities of Patient & Family Concierge role
• Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance
• Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times
• Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges
• Ability to follow written and verbal instructions
• Licensure, Certifications, and Clearances: Act 34

Aufgaben

• Handle department administrative tasks: answer phones, transfer calls, print reports, enter and communicate physician orders, distribute mail, and check crash carts.
• Coordinate patient tests, procedures, and transports; complete errands; order and maintain CyraCom equipment; assign Responder 5 and phones.
• Build and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request.
• Complete patient admissions, discharges, and transfers through the electronic health record.
• Update Bedboards and communicate changes; place work orders or contact Biotronics for equipment issues.
• Greet and assist hospital guests; provide directions and information; use computers for patient information while respecting confidentiality.
• Safely transport patients and equipment; deliver supplies and record transportation data; report activities to the manager.
• Order and organize supplies; maintain inventory and check expiration dates; monitor and stock patient and supply areas.
• Respond to call lights and assist patients; round hourly and distribute care plans; perform audits and update bulletin boards; follow mandatory reporting procedures.

Ausbildung

High School diploma or GED

Jobbeschreibung

UPMC is seeking a Full-Time Patient & Family Concierge, Senior at UPMC Passavant to support administrative tasks, patient admissions, charting, and coordination of tests and transports. The role includes greeting guests, directing to services, and ensuring confidential handling of patient information.

It requires a high school diploma or equivalent and 6 months of concierge experience. Shifts include daylight, evening, weekend, and holiday hours, with compensation based on education and