Patient Experience Concierge

Talentify; Celina (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Methodist Health System is seeking a Patient Representative to greet and assist patients, verify insurance, and schedule visits. The role supports the Front Office and coordinates with clinical staff to ensure smooth patient flow.

Responsibilities include registering patients, updating records, handling calls, and maintaining a tidy reception area while adhering to confidentiality and office policies.

Qualifications

• Knowledge of front office procedures and medical terminology.
• Excellent grammar and spelling skills.
• Knowledge in operation of medical office technology systems.
• Skill in greeting patients and answering the telephone in a pleasant and helpful manner.

Responsibilities

• Greet patients promptly and courteously.
• Check-in patients and verify/update demographic and insurance information.
• Assist patients with ambulatory difficulties and follow scheduling policies.
• Register new patients and verify addresses, phones, and insurance.
• Answer calls, take messages, and convey information to appropriate staff.
• Maintain neat reception and work areas.
• Inform Practice Manager of problems and assist in problem solving.
• Attend educational and staff meetings as scheduled.
• Input daily balances of charges and receipts as directed.

Skills

Strong communication

Medical terminology

Greeting patients

Telephone etiquette

Typing 40 wpm

Front office procedures

Office technology proficiency

Education

High school diploma

Tools

Medical management software

Job description

Methodist Health System is seeking a Patient Representative to greet and assist patients, verify insurance, and schedule visits. The role supports the Front Office and coordinates with clinical staff to ensure smooth patient flow.

Responsibilities include registering patients, updating records, handling calls, and maintaining a tidy reception area while adhering to confidentiality and office policies.