Patient & Family Concierge

Vanderbilt University Medical Center; United States; On-site; USD 19,000 - 28,000; Part time

Job summary

Vanderbilt University Medical Center in Nashville is seeking an Information Desk Clerk to support families, visitors and staff at Jim Ayers Tower.

You will greet guests, provide directions, relay messages, and collaborate with clinicians and front desk teams to ensure smooth patient flow. The role emphasizes customer service, confidentiality, and teamwork in a busy hospital environment.

Qualifications

• Assists or provides patients/visitors with information, resources and directions.
• Communicates effectively with patients, visitors, physicians and staff.
• Maintains confidentiality and upholds privacy standards.

Responsibilities

• Assists or provides patients/visitors with information, resources, and directions.
• Facilitates communication between patients, visitors, physicians, and other staff.
• Contributes to the organization by actively participating in process improvement initiatives and shared decision making.

Skills

Customer service

Communication

Guest assistance

Education

High School Diploma or GED

Job description

Vanderbilt University Medical Center in Nashville is seeking an Information Desk Clerk to support families, visitors and staff at Jim Ayers Tower.

You will greet guests, provide directions, relay messages, and collaborate with clinicians and front desk teams to ensure smooth patient flow. The role emphasizes customer service, confidentiality, and teamwork in a busy hospital environment.