Patient Experience Concierge

Pioneers Medical Center; Meeker (CO); On-site; USD 22,000 - 25,000; Full time

Job summary

Pioneers Medical Center in Meeker, CO is seeking a friendly, professional Front Desk / Patient Services Associate to warmly greet patients, assist with directions, and provide accurate information about hospital services.

The role requires a High School Diploma or equivalent, a calm demeanor, confidentiality, and the ability to work independently in a fast-paced environment; the position is full-time, with hourly pay and non-exempt status.

Qualifications

• High School Diploma or equivalent.
• Strong customer-service mindset and professional presentation.
• Able to communicate clearly with patients, visitors and staff.

Responsibilities

• Greet patients and visitors warmly and guide them to the appropriate department.
• Provide courteous, professional customer service and information about hospital services.
• Maintain a clean, welcoming lobby and comply with infection-prevention procedures.
• Answer basic questions and help with navigational needs within the hospital.
• Escalate safety, security or other concerns to the supervisor as needed.
• Protect patient privacy and follow all confidentiality policies.
• Follow hospital policies and procedures and perform other duties as assigned.

Skills

Warm, friendly demeanor

Professional communication

Independent worker

Attention to confidentiality

Education

High School Diploma or equivalent

Job description

Pioneers Medical Center in Meeker, CO is seeking a friendly, professional Front Desk / Patient Services Associate to warmly greet patients, assist with directions, and provide accurate information about hospital services.

The role requires a High School Diploma or equivalent, a calm demeanor, confidentiality, and the ability to work independently in a fast-paced environment; the position is full-time, with hourly pay and non-exempt status.