Patient Experience Concierge

Socket.dev; Marion (IA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

401K matching

Employee recognition program

Paid holidays

Tuition reimbursement

Adoption assistance

DailyPay

Pet insurance

Job summary

UnityPoint Health in Marion, IA is seeking an Experience Specialist to greet patients and visitors, assist with registration and paperwork, answer incoming calls, and direct people to the appropriate departments. You will help create a welcoming, positive, and seamless healthcare experience, while ensuring accurate EMR entries and courteous, professional interactions.

This full-time role (32 hours/week) offers day and evening shifts, every 3rd weekend, rotating holidays, and a comprehensive

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience in hospital or healthcare setting preferred.

Responsibilities

• Extends a professional welcome to all patients and visitors, providing information on services and procedures.
• Serves as the first point of contact for patients and visitors, caters to general patient interactions, assisting with check-in and check-out, ensuring a smooth and efficient registration process.
• Guides patients to appropriate departments, clinics, or service areas.
• Keeps patients and families updated about wait times, physician availability, and procedural delays.
• Assists patients in completing paperwork, including consent forms, intake forms, and insurance documentation.
• Addresses general patient inquiries, concerns, and complaints with empathy and escalates complex or urgent matters to experience specialist II.
• Offers guidance on charges, payment processes, insurance procedures, and provides non-medical information to patients if needed.
• Supports in maintaining latest patient records in the EMR system, ensuring data accuracy.
• Answers incoming calls, providing basic information and forwarding calls to the concerned department.
• Ensures all patient interactions and data handling comply with confidentiality regulations and UPH standards.
• Participates in training programs to stay updated on best practices in patient care and healthcare regulations.

Job description

UnityPoint Health in Marion, IA is seeking an Experience Specialist to greet patients and visitors, assist with registration and paperwork, answer incoming calls, and direct people to the appropriate departments. You will help create a welcoming, positive, and seamless healthcare experience, while ensuring accurate EMR entries and courteous, professional interactions.

This full-time role (32 hours/week) offers day and evening shifts, every 3rd weekend, rotating holidays, and a comprehensive