Patient Experience Concierge

UnityPoint Health; Madison (WI); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Tuition reimbursement

Health, dental, and vision insurance

401K matching

Employee recognition program

Job summary

UnityPoint Health in Madison, WI, seeks an Experience Specialist to create a supportive environment for patients and visitors. This role involves greeting guests, guiding them, and assisting with paperwork to ensure smooth visits.

Key tasks include addressing inquiries, maintaining patient records, and following confidentiality standards. Candidates should have a high school diploma and customer service experience in a healthcare setting. Enjoy benefits like paid time off and tuition reimbursement.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience in a hospital or healthcare setting is preferred.
• Prior administrative or clerical experience preferred.

Responsibilities

• Provide a professional, welcoming first point of contact for patients and visitors.
• Keep patients and families informed about wait times and availability.
• Address general inquiries and concerns with empathy.

Skills

Customer service skills

Empathy

Communication

Confidentiality

Education

High School Diploma or equivalent

Job description

UnityPoint Health in Madison, WI, seeks an Experience Specialist to create a supportive environment for patients and visitors. This role involves greeting guests, guiding them, and assisting with paperwork to ensure smooth visits.

Key tasks include addressing inquiries, maintaining patient records, and following confidentiality standards. Candidates should have a high school diploma and customer service experience in a healthcare setting. Enjoy benefits like paid time off and tuition reimbursement.