Patient Experience Specialist - Front Desk & Welcoming Care

Socket.dev; Cedar Rapids (IA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

401K matching

Job summary

UnityPoint Health in Cedar Rapids is seeking an Experience Specialist to greet patients, assist with registration, and direct individuals to the correct departments. You will respond to inquiries, help maintain EMR accuracy, and support a seamless care experience.

The role emphasizes compassionate patient interaction, registration support, and collaboration with care teams to elevate patient satisfaction.

Qualifications

• Previous customer service experience in hospital or healthcare setting preferred.

Responsibilities

• Extends a professional welcome to all patients and visitors, providing information on services and procedures.
• Serves as the first point of contact for patients and visitors, assisting with check-in/check-out and registration.
• Guides patients to appropriate departments, clinics, or service areas.
• Keeps patients and families updated about wait times, physician availability, and delays.
• Assists patients in completing paperwork, including consent and insurance documentation.
• Addresses general patient inquiries with empathy and escalates complex issues to experience specialist II.
• Supports in maintaining latest patient records in the EMR system, ensuring data accuracy.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

UnityPoint Health in Cedar Rapids is seeking an Experience Specialist to greet patients, assist with registration, and direct individuals to the correct departments. You will respond to inquiries, help maintain EMR accuracy, and support a seamless care experience.

The role emphasizes compassionate patient interaction, registration support, and collaboration with care teams to elevate patient satisfaction.